Help Desk Support Representative
Reliable, Responsive, and Resourceful IT Support — Without the High Costs
When your customers or team members run into technical issues, quick and knowledgeable support is essential. Our Philippines-based Help Desk Support staff are trained to resolve problems efficiently, ensuring minimal downtime and a smooth user experience — all while helping you save significantly on local employment costs.
What a Help Desk Support Rep Can Handle
Troubleshooting hardware and software issues
Resetting passwords and managing access
Installing or configuring software
Responding to IT service desk tickets
Providing step-by-step solutions to users
Escalating complex technical problems
Documenting issues and resolutions
Why Outsource Help Desk Support?
Provide round-the-clock technical assistance
Reduce internal IT workload and overhead
Quickly scale your support team during peak periods
Maintain service level agreements (SLAs) with ease
Outsourze.com connects you with experienced Help Desk professionals who follow your processes, use your ticketing systems, and deliver the same level of support as local hires — at a significantly reduced cost.
Prices to Hire a Help Desk Support Representative
- Hourly Freelance Based
- Monthly Dedicated Staff - Working From Home
- Monthly Dedicated Staff - Office Based
| Role | Hourly Rate |
|---|---|
| New Zealand | $12/hour |
| Australia | $11/hour |
| UK | £6/hour |
| Canada | $10/hour |
Cost Comparison
Hiring in the Philippines vs Locally
New Zealand
Local Cost:
Outsourze Cost:
Estimated Savings:
$5000 - $6500 NZD/month
$720/month
Up to 88%
Australia
Local Cost:
Outsourze Cost:
Estimated Savings:
$5500 - $7000 AUD/month
$660/month
Up to 90%
United Kingdom
Local Cost:
Outsourze Cost:
Estimated Savings:
£2500 - £3000 GBP/month
£360/month
Up to 86%
Canada
Local Cost:
Outsourze Cost:
Estimated Savings:
$4500 - $6000 CAD/month
$600/month
Up to 87%
