Customer Service Representative (CSR)
Friendly, Effective, and Professional Customer Support — Without the High Costs
Customer service is the frontline of your business, shaping customer satisfaction and loyalty. Our Philippines-based Customer Service Representatives provide courteous, knowledgeable, and timely support across multiple channels — ensuring your customers feel valued and heard while saving you significant local employment expenses.
What a Customer Service Rep Can Handle
Responding to customer inquiries via phone, email, or chat
Updating customer records and databases
Handling order processing and tracking
Escalating complex issues to specialized teams
Resolving billing and payment issues
Providing product or service information
Managing returns, refunds, and exchanges
Why Outsource Customer Service?
Deliver 24/7 or extended support hours without the overhead
Scale your team quickly during seasonal peaks
Maintain consistent quality and customer satisfaction
Save on salaries, equipment, and office infrastructure
Outsourze.com offers experienced Customer Service Representatives trained to follow your protocols, use your CRM systems, and embody your brand values — all at a fraction of local costs.
Prices to Hire a Customer Service Representative (CSR)
- Hourly Freelance Based
- Monthly Dedicated Staff - Working From Home
- Monthly Dedicated Staff - Office Based
| Role | Hourly Rate |
|---|---|
| New Zealand | $15/hour |
| Australia | $14/hour |
| UK | £8/hour |
| Canada | $13/hour |
Cost Comparison
Hiring in the Philippines vs Locally
New Zealand
Local Cost:
Outsourze Cost:
Estimated Savings:
$4500 - $6000 NZD/month
$650/month
Up to 89%
Australia
Local Cost:
Outsourze Cost:
Estimated Savings:
$5000 - $6200 AUD/month
$600/month
Up to 90%
United Kingdom
Local Cost:
Outsourze Cost:
Estimated Savings:
£2200 - £2800 GBP/month
£350/month
Up to 87%
Canada
Local Cost:
Outsourze Cost:
Estimated Savings:
$4000 - $5500 CAD/month
$550/month
Up to 89%
